Terms

SHIPPING

Shipping will take anywhere from 5-10 days after processing. Processing will normally take between 2-3 days. We do not ship on Saturday and Sunday. If you have followed our guidelines and haven't received your order, please contact us at [email protected] .

All orders ship from San Diego, California, USA.

DUE TO COVID19 We are recommending to choose Priority Shipping service with USPS to ensure a more on timely delivery. From recent reports, it has shown that First Class Mailing has been getting a lot of delays. But if you are patient and are not in a hurry to receive your items, First Class Mailing is still an option.

SHIPPING CARRIER DELAYS/LOST/STOLEN

Please keep in mind that we rely on the same tracking provided to a customer once a package leaves our facility. If you have a concern regarding your delivery and your tracking link shows your package is in-transit, please contact the shipping carrier for further detail.

In the unfortunate event that your tracking information states your order was delivered but you did not receive it, please email [email protected] for further assistance. Please note that we are not required to replace your missing merchandise. Ownership of packages turned over to USPS, transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping service is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.

EXCHANGE POLICY

Returns, refunds and/or cancellations are currently not allowed.

The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges; no exceptions.

All exchanges must be authorized by us before exchanging merchandise. Simply contact our Customer Support team by emailing [email protected] within 14 business days of the order's delivery date or in-store purchase date. If authorized, domestic orders will be provided a prepaid shipping label.

After receiving the merchandise, we require up to 5 business days to process the exchange.

Please Note: Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of Direct. Original shipping fees are not refundable.

Please note: We do not accept international exchanges. We apologize for any inconvenience this may have caused.

SALES TAX

Sales tax is charged to those orders shipped within the State of California. Sales tax is not charge to orders outside of California.

By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice. (including after you have submitted your order) mail .